First Customer Success Story
Actively compare freight forwarder quotes to help customers save on high shipping costs.
Save 30% Logistics Costs Without Handling Freight
The customer had a long-term cooperative freight forwarder, but the international logistics quotation provided by the forwarder was much higher than the reasonable market range. The customer didn’t notice the price difference and was about to pay according to the original quotation.
Our Actions
1. During the order fulfillment phase, when coordinating logistics details with the customer’s designated freight forwarder, we found the quotation was abnormally high (35% higher than the average market price);
2. Proactively informed the customer of the situation and clarified that "we do not participate in freight settlement, only provide reference suggestions";
3. Voluntarily contacted 8 regular freight forwarders with cooperative experience to compare quotations and service terms for the same transportation route and time limit;
4. Compiled a detailed quotation comparison table (including freight amount, transportation time, claim settlement guarantee, etc.) and submitted it to the customer for independent selection;
Final Result
The customer chose the freight forwarder with the best cost performance, saving 30% of the freight directly, and the transportation time was 5 working days faster than the original plan. The customer highly recognized our behavior of "not seeking self-interest and taking the initiative to save money for them", and subsequently added 3 bulk orders and recommended peers to cooperate.
Customer Feedback
I’mverysatisfiedwithmytopper.Assemblywaseasy,andtheinstructionswereveryclearandeasytofollow.Thepiecesallfitwelltogether,withnoissues.Therewerenosharporunfinishededges.Thestruts,locksandwindowsareallgreatquality.OverallI’mveryhappywiththispurchase
Second Customer Success Story
By anticipating tariff adjustments and delivering ahead of schedule, we helped customers avoid additional costs
Deliver Before Tariff Implementation, Save 25% Tariff Costs for US Distributor
US Customs issued a new tariff policy, and the tariff rate for our products would increase from 10% to 35%. The policy implementation time was only 15 days away from the original delivery date. The customer faced high additional tariff expenses and might even abandon the order.
Our Actions
1. Obtained the tariff policy adjustment notice at the first time, and synchronized it to the US distributor within 2 hours, informing them of the risks and response window;
2. Urgently held a production coordination meeting with the factory, adjusted the production schedule, prioritized the customer’s order, and dispatched additional production lines to rush the work;
3. Simultaneously connected with 3 international fast-time logistics (DHL, FedEx) to compare customs clearance efficiency and transportation time, and selected the fastest channel;
4. Arranged a special person to follow up the production progress and synchronized the production nodes to the customer daily (raw material preparation → processing → quality inspection → packaging);
Final Result
The product was successfully delivered to the customer’s warehouse 3 days before the implementation of the new tariff policy. The customer successfully avoided 25% of additional tariff expenses, directly saving about $13,000. The customer subsequently increased the annual purchase volume by 50% and signed a long-term exclusive distribution agreement
Customer Feedback
Shipped to the West Coast of USA about month and half after I ordered it. Quality is great especially when priced at half to a third of what US companies are charging. Would definitely buy from this company again if I needed another shell. Great customer service and fast responses when contacted.