Shipping policy

Shipping & Delivery Policy

Thank you for visiting our store. This policy aims to clearly explain order processing, shipping, delivery, and related matters. Please read it carefully before placing your order.

1. Order Processing Time
We typically review and process orders for shipment within 1-3 business days after receiving your order (excluding weekends and public holidays). Please note that order processing time is separate from the actual shipping transit time. During peak sales seasons or major promotions, processing times may be slightly extended. We will announce any such changes on our website.

2. International Shipping
We currently ship to the following countries/regions: the United States, Canada, Australia, the United Kingdom, major EU countries, Singapore, Japan, among others.

  • The shipping time for international orders is generally 7-20 business days, though the exact duration depends on the destination.

  • International shipping costs are automatically calculated at checkout based on the product's weight, dimensions, and destination.

  • Important Notice: International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. The recipient is solely responsible for paying these charges. We have no control over these fees and cannot predict their exact amount prior to shipment. We recommend checking with your local customs office for relevant information before ordering.

3. Order Tracking
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number and a link to check the status. You can track your package on the official website of the carrier (e.g., UPS, DHL).
Please note that tracking information may take 24-48 hours to update in the carrier's system after dispatch.

4. Delivery Issues (Delays, Damage, or Loss)

  • Delivery Delays: If your package has not arrived within the estimated delivery window, please first check the latest status using the provided tracking number. Most delays are caused by logistics transit or customs inspections.

  • Damaged or Lost Packages: If the external packaging of your received parcel shows obvious and significant damage, please take photos immediately as evidence and confirm the condition with the courier before signing for acceptance. If a package is lost during transit, please contact us promptly via our customer service email.

  • Contact Us: For any shipping-related issues, please contact us via email at DateWild@163.com within 7 days of the delivery date. Please provide your order number and any relevant evidence (like photos), and we will assist you in communicating with the carrier to resolve the issue.

5. Policy Updates & Contact Information
We reserve the right to update this Shipping & Delivery Policy at any time without prior notice. The most current version will always be the one published on our website.
If you have any questions about this policy or your order's shipment, please feel free to contact us:

  • Customer Service Email: DateWild@163.com

  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (excluding public holidays)